Simply for its reputation, ecommerce has a vested interest in delivering a purchase. Customer satisfaction throughout the delivery process is of utmost importance. The shipping and delivery aspects are an extension of your brand. Shipping means the activity of sending goods to other people. This happens most probably by ship, but it could also be by any other means. Customers demand their product be delivered as fast as possible. Not only that, but they also want the comfort of being able to return the product if they are dissatisfied.
It is rather complicated to calculate shipping expenses. The reason being that it is determined by the parcel’s weight, dimensions, and shipping zones. What can you do to beat the competition when it comes to shipping? The answer lies in using shipping software. Shipping software does the shipping cost calculations for you, which calculations provide real-time reliable solutions. A shipping software can help you match your buyers’ demands, thus solidifying your relationship with your customers more. A good shipping software will have the option to print shipping labels in bulk. They also offer return management along with international shipping. The best shipping software is also equipped with reporting tools and shipping discounts. Make sure the one you opt for integrates USPS flat rate boxes, FedEx, UPS, and so on.
Utilizing a high-quality shipping software increases your business’s efficiency. Without a shipping software, shipping management would be way too time-consuming. If the shipping and delivery do not match the expectations of the buyer, you could lose them. 30% of the shoppers choose a different retailer if the previous retailer could not guarantee a delivery date. The disorder created by poor shipping management can negatively affect other aspects of your business as well.
Buyers may want their delivery in their office. They may want it at a collection point. Alternatively, they may want to receive their package at home. There should be a variety of delivery options in terms of the physical location of the delivery. Customers are more willing to buy from you if they find a wide enough range of delivery options. This is because they want the delivery to fit with their schedule. A shipping software can help small ecommerce businesses deliver conveniently. Thus, even small business owners can cater to buyers in different time zones. Not to mention the prospect of shipping internationally.
Buyers would also want to track their orders. They want to know where their order is at any given time. People who pay in advance tend to know the status of their order before delivery. Giving them the convenience of tracking their order helps in resolving their anxieties regarding their parcels. If a buyer receives updates on their order without having to reach out to the retailer, they become more assured and less anxious. A shipping software helps you stay updated with all deliveries.
Sometimes the product does not match the expectations of the customer. This in itself is not necessarily a setback for your business. You need to give your customers the option to return the product. They should be clear on the return policies though. It is more likely that the customer returning your product will buy from you again if they have the option of easy return. A shipping software can make these returns simple for you as well as for the customer. It is important to know about the return statistics. You would like to know what kind of product is returned more often. With the help of return statistics, you can find the reason why some products are sent back more often than others. Ensure that the shipping software you use provides you with return statistics.
Customers feel uplifted when their parcels arrive to them as fast as possible. 78% of customers say that faster delivery is important. Faster delivery is how you can show your care to your customers. One of the reasons that Amazon and Walmart are so successful is that they deliver fast. The good news is you can compete with these giants by investing in a good shipping software.
A shipping software is essential to manage the shipping procedure from beginning to end. It allows you to separate your items into various categories. It integrates various channels and carriers. It makes customized branding of the packages possible. Many of the shipping software have a mobile app as well. You can access these from your smartphone. Faster shipping is the top priority of customers. You can ship faster, increase the choice of time and place of delivery, and provide easy return options by using a good shipping software. This can improve your business’s efficiency by a large margin.