Posts Tagged ‘sales methodology’

The 10 commandments of customer service

Tuesday, November 1st, 2011

Properly attend to the customers of a company is not as easy as it sounds and sellers must have tolerance “no”, the staff is dedicated to service, handling complaints, cancellations and returns, you must be very patient, empathetic and tolerant as they face situations of disagreement should not be taken as a personal problem. It is important that those who occupy these positions are careful to note the following:

1. No personal conversations with other students if there is a customer waiting to be served.

2. When you start the dialogue with a customer, greet and show an attitude of service, kindness and good treatment.
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Where are my sources of sales leads?

Wednesday, December 8th, 2010

When sales are achieved is not enough, the key question we should ask, are we really doing everything possible and effective to achieve them?

Hence there will be many options that might make us reflect on this important subject of a sale professionalized and lead us to seek new sources of improvement in this vital aspect to achieve.

One such area is to establish the source of sales opportunities in each activity as it is a key activity that generates consistent sales results and is going through a methodology that should become highly productive and professional.
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Upgrading the sales function : Part 2 : My personal experience in applying sales methodology, “Solution Selling”

Sunday, April 6th, 2008

(This is an independent recommendation. I have not and will not accept sponsorship/advertising/paid-for-plugs on SalesItch)

In part 1 of this series, we went over the basics of sales methodologies. In this part I share my experiences in integrating the methodology “Solution Selling” into my day-to-day activities.

What is Solution Selling? The easiest way to answer that is to say that it is sales methodology delivered through a book, audio book or training course. SPI the makers of Solution Selling explain that it is;
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Upgrading the sales function : Part 1 : Sales methodologies

Sunday, March 23rd, 2008

Sell better with proper process and method

The sales team isn’t achieving what you want it to. It’s time to get organized and put plans in place to ensure you hit your targets. But where do you start? In the first of a three post series I will take you through the basics of upgrading your sales function. The first step is implementing a sales methodology.

A sales methodology is a set of clearly defined processes and tools designed to help the individual or team emulate the best practice of others. A good sales methodology is built on research and observations of the actions of top salespeople. It should answer three important questions:
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Challenging the Solution Selling stages

Sunday, September 9th, 2007

Double your chances – target senior management

If you attribute any kind of ratings to the probability of your opportunities closing successfully, depending on where they are in the sales cycle, for example, “Pain admitted by sponsor – 25%”, then you have probably wondered whether these ratings actually mean anything or whether they are there to allow your manager to do all sorts of fancy projections for board meetings (come on, you wouldn’t really be so cynical would you?).
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