10 rules to retain your customers
Wednesday, June 15th, 2011Today we no longer enough to sell, you have to sell more to customers who already have. At present it is necessary to win consistently to achieve customer loyalty to our product or service.
1. Commit to provide a quality service. Work on creating a positive customer experience. Always try to go above and beyond your expectations. Remember that the definition of quality is = perception-expectations
2. Know your product or service. Transmit knowledge about the product or service you sell, will help you gain customer confidence.
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